Air Canada, the national airline of that North American country, has just received the qualification Five Star Global Airline Award, at the Association's 2024 awards ceremony for the Airline Passenger Experience (APEX) for its commitment to excellence in services , held in Long Beach, California, for its commitment to excellence in services.
According to information released by ALN News, this is the fifth time that Air Canada receives such recognition over a period of six years, based on the opinion of its customers. Regarding this, Mark Nasr, Executive Vice President of Digital Marketing at Air Canada, expressed the gratitude of the company's 36 thousand employees, its clients and APEX for recognizing them with that award.
“We have made significant investments in our digital products and services, VIP and on board. We are delighted to welcome our customers on board with a elevated level of comfort and convenience while connecting with family and friends, exploring new cultures or continuing to build businesses across Canada and our global network,” highlighted the executive.
The APEX Five Star and Four Star Airline Awards, formerly APEX Official Airline Ratings™, were created based on passenger comments and opinions, collected through through APEX's partnership with TripIt® from Concur®, the travel organizing app best rated travel in the world.
For this recognition, almost a million flights were rated by more than 600 customers, using airlines around the world, on a five-star scale. ALN News is a digital publication of the International Air Transport Association (IATA) and the main electronic media with news about Commercial Aviation and the Tourism in the Americas and the Caribbean.